Call Transfer
Seamless warm transfers to your team with full context — so your customers never start from zero.
When It Matters Most, Get to a Human — Fast
AI handles the majority of routine calls efficiently, but some situations need a human — complex complaints, sensitive requests, high-value negotiations, or simply a caller who wants to speak with a person. The challenge is making that transition seamless instead of frustrating.
Sigulon's Call Transfer feature bridges the gap between AI efficiency and human empathy. When the agent detects that a situation needs human involvement, it initiates a warm transfer — connecting the caller directly to your team with full context already prepared. No cold routing, no hold music, no starting the conversation over.
The human agent receives a complete brief: who is calling, why, what has already been discussed, and what the caller's emotional state is. This means your team can focus on solving the problem rather than gathering background information, resulting in faster resolutions and happier callers.
Intelligent Live Human Handoff
Warm Live Transfer
Connects the caller directly to your on-call team or specific departments without dropping the line. The transfer is seamless — the caller never hears hold music or gets disconnected, and your team picks up with full awareness of the situation.
Full Conversation Context
The agent passes the reason for the call, answers already collected, and caller sentiment to the human agent. This means your team starts the conversation with complete understanding instead of asking the caller to repeat everything from the beginning.
Custom Escalation Rules
Transfers instantly when complex questions, sensitive matters, or high-value VIP callers are detected. You define the rules — keywords, sentiment thresholds, caller type — and the agent follows them precisely every time.
Fallback Voicemail & Notification
If your team is busy or it is after hours, the agent takes a detailed message capturing the caller's full context and immediately alerts your staff via email, SMS, or CRM notification so nothing falls through the cracks.
What This Means for Customer Experience
Callers never have to repeat themselves to staff
High-stakes situations reach human experts instantly
Staff receive pre-qualified, contextual handoffs
Common Questions
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Configure Seamless Call Transfers
Book a free discovery call — we'll show you how call escalation and live handoff work for your team.